Dine-In or Take Out? For Americans, It’s Neither — And That’s Bad News for Dining Chains

Do Americans prefer to dine-in or take-out? Increasingly, it’s neither. Outside of Chili’s unprecedented comeback, fueled by bang-for-your-buck deals and menu items, 2024 has seen Americans doing the unexpected — cooking at home. This has been tough on fast-casual brands and sit-down chains.
Order up down: Already hammered by higher labor and food costs, franchisers and restaurateurs are facing pushback on their prices and selection, leaving them with few sustainable options to attract increasingly cost-conscious consumers. To win back scarce diners, some establishments and chains are going into the red — efforts that have already pushed some to the edge.
Reports from Pizza Hut parent Yum Brands, Burger King parent Restaurant Brands, and McDonald’s show that these challenges aren’t just a sit-down matter but have also spread into fast food, where brands have been introducing deals and discounts to counter a slowdown. It hasn’t been completely successful.
Comeback sauce: Despite warnings from some companies about the economic environment and consumer behavior, Kobza says things have been improving — crediting lower gas prices, falling interest rates, and moderating inflation for a modest rebound in Q3. And even though brands like Yum and McDonald’s saw global same-store sales decline, their sales rose by 7% and 3%, respectively, showing that foot traffic doesn’t always mean success. We’ll have to wait and see if hungry Americans will return to eating out — or if they’re happy with what they’ve got at home.