Affected by the Verizon Wireless Outage? Here’s How To Get Compensation

This week, Verizon Wireless experienced a nationwide outage that affected millions of customers, leaving many without data for hours. The problem was caused by a software issue — so much for “most reliable network.”

But there’s a small consolation: $20 in credits being applied to your myVerizon account for the trouble. But for those willing to push a bit more, there might be opportunities for larger credits.

• Some customers who reach out to Verizon via chat have been landing up to a $50 credit for the Tuesday outage — more than double the automatic amount.
• Getting more than the standard $20 may be as simple as going to the Contact Us page and selecting “Chat with us” — it’s likely just a few minutes of your time.

What should you say? In situations like this, you can be blunt — you’re disappointed by the outage and the compensation, and you expect more for the inconvenience. There’s no guarantee Verizon will offer more than $20, but there’s little downside to asking. After all, with at least three smaller outages since 2024, many Verizon users may be evaluating alternatives — and the company knows it.